Privacy Policy

Last updated: March 25, 2025 | Effective: March 25, 2025

🔒 AutoWha takes your privacy seriously. We only collect what is necessary to run the service and never sell your data to third parties.

1. Who We Are

AutoWha ("we", "our", "us") is a WhatsApp automation platform for businesses in India. Our website is https://autowha.com. For any privacy-related queries, contact us at [email protected].

2. Information We Collect

When you register and use AutoWha, we may collect:

Account information: Name, business name, email address, phone number, city, country
WhatsApp data: Phone number linked to WhatsApp Business for automation purposes
Usage data: Messages sent/received through our bot, menu configurations, broadcast lists
Device data: IP address, browser type, device type (for security and analytics)

3. How We Use Your Information

To provide and operate the AutoWha service
To send automated WhatsApp replies on your behalf to your customers
To manage your account and subscription
To send important service updates and notifications
To improve our platform and fix bugs
To comply with legal obligations

4. WhatsApp & Third-Party Services

AutoWha connects to WhatsApp via an open-source WhatsApp Web client (Baileys) running on your own device. We do not store your WhatsApp messages on our servers beyond what is needed to deliver the automation service. Your use of WhatsApp is also subject to WhatsApp's Privacy Policy.

5. Data Storage & Security

Your data is stored securely on Cloudflare's global infrastructure with encryption in transit (HTTPS/TLS). We implement industry-standard security measures including:

Encrypted passwords (SHA-256 hashing)
JWT-based authentication tokens
No plaintext storage of sensitive credentials

6. Data Sharing

We do not sell, trade, or rent your personal data to any third party. We may share data only in the following cases:

With service providers that help us operate AutoWha (e.g., Cloudflare for hosting)
When required by law or government authorities
To protect the rights and safety of AutoWha and its users

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, your data will be permanently removed within 30 days. Message logs are retained for a maximum of 90 days for service improvement purposes.

8. Your Rights

You have the right to:

Access the personal data we hold about you
Correct inaccurate or incomplete data
Delete your account and associated data
Export your data in a portable format
Opt out of non-essential communications

To exercise any of these rights, email us at [email protected].

9. Children's Privacy

AutoWha is not intended for use by anyone under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

10. Cookies

Our website uses minimal cookies necessary for authentication (login sessions) and basic analytics. We do not use third-party advertising cookies. You can disable cookies in your browser settings, though this may affect some functionality.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via an in-app notification. Continued use of AutoWha after changes means you accept the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

📧 Email: [email protected]
💬 WhatsApp: +91 78776 04416
🌐 Website: https://autowha.com